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The microservices-based architecture employs React.js for frontend development, Node.js/Express.js for backend services, and MongoDB for database management. Tailwind CSS is utilized for styling, ensuring a consistent and visually appealing interface. Google Auth integration enables Multi-Factor Authentication (MFA) for enhanced security. Additional features include a live chat feature for real-time communication, a ticketing system for issue management, custom workflows for streamlined processes, and a knowledge base for information dissemination. Reporting and analytics functionalities provide insights into system performance and user behavior. An AI chat bot enhances user experience and aids in customer support. Security measures such as error logging, rate limiting, and AI ticket routing are implemented to safeguard data and optimize operations. The architecture includes provisions for Progressive Web App (PWA) deployment and responsive design for seamless access across devices. Additionally, robust data backup mechanisms ensure data integrity and availability.